Shipping policy

 

Shipping Policy

Effective date: 7 February 2026

Thank you for shopping with TidyAura. Below you’ll find important information about how we process and ship orders worldwide.

1) Where We Ship

We offer international shipping to many countries, including:

  • United States

  • United Kingdom

  • European Union

  • South Africa

  • Australia

  • Canada
  • New Zealand

If your country is not available at checkout, it means we do not currently ship to that destination.

2) Order Processing Time

All orders are processed within [1–3 business days] (excluding weekends and public holidays).

If we experience high order volumes, processing may take slightly longer. We’ll notify you by email if there is a significant delay.

3) Estimated Delivery Times

Delivery times vary by destination and shipping method. The estimates below begin after your order has been processed.

  • United States: [3–15 business days]

  • United Kingdom: [7–15 business days]

  • European Union: [7–18 business days]

  • South Africa: [7–20 business days]

  • Australia: [7–18 business days]

Please note: These are estimated delivery windows, not guarantees. Delays can occur due to customs processing, carrier delays, peak seasons, or factors outside our control.

4) Shipping Rates

Shipping costs are calculated at checkout based on:

  • Your location

  • Package weight/size

  • Shipping method selected

You will see the final shipping cost before completing your purchase.

5) Tracking Information

Once your order ships, you will receive a shipping confirmation email with tracking details (where available).

Tracking updates may take 24–72 hours to appear after dispatch.

6) Customs, Duties & Taxes (International Orders)

International orders may be subject to customs duties, VAT/GST, and import taxes depending on your country.

These charges:

  • Are not included unless stated at checkout

  • Are the responsibility of the customer

  • Are determined by local customs authorities, not TidyAura

If a package is refused due to unpaid customs fees, the order may not be eligible for a refund.

7) Address Accuracy

Please ensure your shipping address is complete and accurate at checkout (including apartment/unit numbers).

If an order is returned due to an incorrect or incomplete address, we may be able to reship it (additional shipping fees may apply).

8) Lost, Delayed, or Missing Packages

If your tracking shows “delivered” but you have not received your package, please:

  • Check with household members/neighbors

  • Contact your local carrier or postal office

  • Check safe drop-off locations around your property

If your order is delayed beyond the estimated delivery window, contact us at support@tidyaurashop.com with your order number and we will assist.

9) Incorrect, Damaged, or Defective Items

If you receive the wrong item or your order arrives damaged/defective, please email us within 48 hours of delivery at support@tidyaurashop.com with:

  • Order number

  • Clear photos/video of the item and packaging

We’ll arrange a replacement or refund if approved.

10) Cancellations & Changes

We process orders quickly. If you need to cancel or change your order, contact us immediately at support@tidyaurashop.com.

If your order has already been processed or shipped, we may be unable to cancel it.

11) Contact Us

For shipping questions, contact:
Email: support@tidyaurashop.com
Website: www.tidyaurashop.com